If you have a problem with your phone that you cannot solve by following these troubleshooting tips, please contact us at 1-877-WHENEVER.

Troubleshooting your globalstar satellite phone
Turning the satellite phone on

• Hold PWR for more than one second
• Check the battery installation
• Recharge or replace the battery

Charging the satellite phone battery

• Install only Globalstar satelltie phone batteries
• Check that the battery contacts are clean and dry
• Check the charger connection
• Check the battery temperature. If it is too warm; allow it to cool before recharging it
• Replace the battery if it is several years old

Battery draining quickly

• Check that your Globlastar satellite antenna is pointing straight up and has a clear view of the sky to conserve battery life
• Set the backlight option to "off"
• Replace the battery if it is several years old
• Check the battery temperature. If temperatures are too warm or too cold, battery life is decreased

Making Satellite Phone Calls

• The GSP-1600 is a tri-mode product. The following modes are supported:
  • Globalstar (voice and data)
  • Cellular CDMA 800Mhz
  • Cellular AMPS 800Mhz
• Globalstar mode supports both Direct Internet (packet) and Direct Dial-Up (async.) Data. A data cable kit is required.
• The GSP-1600 is capable of Quick Net Connect (QNC) data services, supported by some cellular carriers, in the CDMA 800 MHz band.
• Power sources include battery, automotive lighter adapter and AC charger/adapters. The GCK-1410 vehicle kit is also available.

The "i" icon

• This is the most important icon on the screen!
• The "i" indicates that the phone has registered at a Gateway.
• The "i" is present on the display below. The phone is registered and will place/receive calls.  
• The "i" is NOT present on the display below, the phone is not registered and will not place/receive calls.
  (See page 7 of the GSP-1600 User Guide for additional information).
• Simply turning the phone on and extending the antenna in an area with good visibility to the sky is all that is required for registration to occur. A phone that has never registered before may take up to 2 minutes to register. It is not necessary to hold down the "*" key or perform any other keystroke sequences to make the phone register.
• If the phone fails to register (no "i") within 2 minutes, power cycle the phone and try again. If the "i" still fails to appear, further troubleshooting is required. Contact your Globalstar Dealer or Customer Care for help with troubleshooting.

UT Operation

• The two most important user selectable settings that influence UT operation are:
  • "MENU" "8", "8", "1" (Mode selection)
  • "MENU" "8", "9", "2" (Cell Nam Selection)
• Mode selection (MENU, 8, 8, 1) sets the mode of operation for the phone. If the phone is used for Globalstar ONLY, it should be set to "GStar only". If the phone is used for both Globalstar and Cellular, it should be set to "GStar Pref". In the "GStar Pref" mode, the position of the Globalstar antenna will determine the mode of the phone.
• If the phone is used in a GCK-1410 car kit, mode selection may have to be changed by the user. This is determined by the cell coverage available in the area of use.
• Cell NAM Selection is only applicable when the phone is used for both Cell and Globalstar modes. After the cell NAM is programmed, the NAM preference should be set to "Cell NAM 1" by pressing MENU, 8, 9, 2, and selecting "Cell NAM 1".

Receiving Calls on a Globalstar Satellite Phone

• Check that the phone is turned on
• Check that the ringer is loud enough. Rotate or fully extend the appropriate antenna
• In Globalstar satellite mode, be sure that the satellite antenna has a clear view of the sky
• Check that you selected that correct Service mode:
  Globalstar: Press and hold * to display the mode menu, and press 2 for Globalstar
  Cellular: Press and hold * to display the mode menu, and press 3 for Digital or 4 for Analog
• Remove all service providers from the Prohibited List
• Check the signal strength indicator
• Check that the security module is properly installed. If the security module was removed, turn the phone off and on

Losing satellite phone calls

• In Globalstar satellite mode, be sure that your satellite antenna is pointing straight up when placed next to your head and when using the keypad or viewing the screen
• In Globalstar satellite mode, be sure that the satellite antenna has a clear view of the sky
• Rotate or fully extend the appropriate antenna
• Check the signal strength indicator

Remembering your lock code or PIN (personal identification number)

• Contact your satellite or cellular service provider for the lock code for the Security menu or phone lock feature.
• Contact your cellular service provider for the PIN used to make analog calls.