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How Can I Track My Order?
Click Here and enter your tracking number.
What kind of plug do I need for different countries?
Click Here for a list of International plug specifications.
Do you offer FREE incoming calls?
"Free Incoming calls" do not exist on satellite phones. Some satellite services come with an INTERNATIONAL phone number. The person directly dialing an international number actually pays a long distance rate which can vary from $4 to $7 a minute. In this case, the satellite phone user does not pay airtime charges, but the caller is paying through their long distance provider. There may be some instances where this option is convenient. For example, when dealing with associates or clients you want to pay for the call. This "caller pays" option is available with Iridium which we also have as a rental option.
If I am using solar power, can I use the phone at night or on cloudy days?
Typically, yes. The solar panel charges the battery in the daytime and the battery supplies power to your Satellite Phone. As long as you do not exceed the storage capacity of the battery, you can use the phone at night or on cloudy days. Discuss the size requirements for the battery with your Service Provider to ensure adequate talk and standby time coverage for your needs, taking into consideration how much solar exposure is available at your installation site. Rent or purchase your satellite phone today.
What is the coverage area of a satellite phone?
Iridium has a “global” HOME area. This means there are no roaming or long distance rates for Iridium phone use anywhere in the world.
Are incoming calls really free?
With Iridium, a two-stage dialing number is provided so relatives and business associates can contact you for the price of a normal long-distance call. This counts against bundled minutes or is billed at the normal rate of $1.78/ minute. However, if an Iridium phone is dialed directly, without the two-stage dialing process, the call is billed to the person dialing, at rates of up to $9/ minute, and the call does not count against bundled minutes, and is not billed to the rental customer.
Will I have access to the Internet?
With the Iridium 9555 and the 9505A an optional accessory is the data kit. With this accessory, you will be able to access the internet for email and other basic purposes. The IsatPhone Pro can connect to your computer through the USB cable to work as a modem. The speed of connection is only about 9800 baud (slower than dial up). If you need a high-speed internet connection via satellite, another option would be our Inmarsat terminals. They are specially designed to create the fastest connection to the internet via satellite.
How much does the satellite phone weigh?
Iridium Extreme 9575 weighs 247 grams (8.7 oz)
Iridium 9555 weighs 266 grams (9.4 oz)
Iridium 9505A weighs 374 grams (13.2 oz)
Iridium 9500 weighs 624 grams (1lb, 6 oz)
Iridium Kyocera weighs 425 grams (15 oz)
Inmarsat IsatPhone Pro weighs 279 grams (9.8oz)
How do I get reception on a satellite phone?
You must be outside, with a clear view of the sky. Anything solid will interrupt the signal (i.e. buildings or other obstructions). Once you turn the phone on, it will start looking for service. The phone will register once it has connected to the satellite and then the phone is ready to make and receive calls.
How do I dial correctly from a satellite phone?
From an Iridium phone, dial: 00 (+) - country code – area code – phone number
What happens if I go over my rental's prepaid bundled minutes?
We keep every phone active whether or not bundled minutes are purchased. If you use more minutes than you prepay, you will just be charged the regular rate for the phone you are renting. The phone never shuts off.
How do you get the phone to me?
Our phones are shipped via FedEx with a variety of shipping options to ensure a timely delivery.
How do you track the minutes I use?
Every phone is billed separately on a monthly basis. Once we receive the monthly bill for your phone, we look at the rental period you had the phone and charge you based on the minutes used within that time period.
Do I need extra batteries?
Our standard rental package includes two batteries and a wall charger. If you plan on being in remote locations without access to electricity, we recommend the solar charger.
How long does each battery last?
About 3.5 hours of straight talk time, 19 hours of standby, and if the phone is off and just turned on intermittently, the battery can last up to a week.
How do I dial 911 from other countries?
From an Iridium phone, dial 112. This number will route your call to the emergency number for whatever country you are in.