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I am a first time customer to your company and as such,to me, first impressions are everything. I ordered a phone yesterday on short notice for a 3 week deep sea fishing expedition leaving on Friday 9 Nov out of San Diego. Due to stock issues my order needed to be completed/shipped by your California facility. This accomplished, my order became delayed by weather creating a very real possibility that I would not receive the Sat Phone in time for my trip. I called your Sarasota Facility and was directed to one of your Representatives, Adam.- Thom C. (2012)
I informed Adam of my problem and advised him that I intended to cancel the order. Adam at once took control of the issue. He assured me that he would find out the status of my order and get back to me shortly. Much to my surprise, Adam did just that and more. He followed up with FedEx advising me of the updated delivery ETA and came up with an alternative delivery solution should weather interfere with FedEx. Offering to have a Representative meet me at the airport in San Diego!
Adam is a true ASSETT to your organization. Polite,Professional and a Get It Done employee. He has a " can do" attitude who looked outside the box for not just a solution but alternatives and follow up (Sean) to make it happen. Adam's work ethic and enthusiasm are what make a company work and bring back customers. I will be a return customer and pass the word on about the Satellite Phone Store.
This summer we had an archaeological project on the west side of Adak in the Central Aleutian Islands, with a crew of nine people, working for two months. We were working in Three-Arm Bay, a remote part of Adak, and we used the satellite phone to call nightly for weather reports and to let the Fish and Wildlife Service logisitics person know we were safe. One of the most pleasant parts of the package we rented was the SPS Mail. The software was loaded onto my small Acer netbook and we were able to send and receive e-mail during the two months we were there. The software was intuitive and easy to operate. All we had to do was plug the satellite phone into the computer through the USB and call.- Diane Hanson of Central Aleutians Upland Archaeological Project
We updated our project Facebook page to let family, friends, and the interested public know what we were doing and to report new discoveries by sending photographs (which the software automatically reduced the file sizes of between 20k to 4k) and an e-mail to one of the crew in Anchorage to upload to Facebook. It was also important for the crew's morale because tehy were able to send notes to their families and get news from home. During previous years we were out of communication for the duration of the project and there was a greater problem with people becoming homesick, or concerned for their families...
...Given the rewards, the cost was minimal and I would definitely include the cost of having e-mail access in remote field situations.
Thank you very much for offering to overnight this satellite phone to me. I have been a customer for the past 3 years and have been very happy with the Satellite Phone Store Service. Due to the past excellent service I have recommended many customers to Satellite Phone Store as I run a climbing camp. I have over 200 people a year who I recommend Satellite phone store to...- Shane S.
Thank you again for providing a great quality service. The phone made my fishing trip much more enjoyable knowing I could reach help if needed and to be able to keep in communication with my business back home.-Randy M.
...I've become actively engaged in the process of providing help to the victims of the devastating earthquake that killed over 400.000 of our Haitian brothers back in January 2010.- Richard Y.
Back then, your company provided me with assistance and the products to execute my communication efforts during that time of crisis.
Thanks to the satellite phone I purchased from you, I was able to connect hundreds of survivors who were desperate to locate other family members in the middle of such horrible tragedy.
Now more than ever, I have personally committed myself to continue my mission in Haiti and the satellite phone is a dependable tool that has made a world of difference down there.
I am enclosing with this letter the return of my Iridium 9500 rental package. The package was originally due to your store on January 18. Last week I called and spoke to one of your representative (a) to make sure the phone would not be turned off if it was kept beyond the rental period and (b) to adjust the 25 minute pre-purchased bundle of minutes to a 180 minute bundle (which may still be inadequate).- Douglas E. S.
I want to sincerely thank you for making this phone available on a rental basis and for delivering it to me on time. As I indicated in the rental application, my wife and daughter traveled to Haiti on a missions trip. While there, the earthquake struck and for at least two days the only communication any of the missions team had with the outside world was the Iridium phone. It became essential to notifying friends and family of the well-being of members of the mission team and in communicating evacuation strategy and plans to the group. Obviously the phone was used far more than the original intent of a hand-full of five minute phone calls at the end of each day.
I do not know what my charges will ultimately be, but for 43 people trapped in Haiti, it was money well spent. Thank you.
...World Aid has been a customer of Whenever Communications LLC DBA: SatellitePhoneStore.com since October 2007 and currently there are 11 SATCOM systems in the field supported by their services.- William Gardner, President of World Aid
They have been and integral part of enhancing our communication in serving people who are internally displaced. Having rapid and reliable communication helps humanitarian relief teams' better coordinate and serve those in need.
We have been very satisfied with all the services that they have provided, from prompt communications and good pricing to sound advice and terrific customer service.
We would recommend their services to any organization that depends on satellite communications.