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SatellitePhoneStore.com (SPS) wants to insure customer satisfaction with our satellite communication products and so we offer a 30-day return policy on most items. Returnable product will be subject to a 15% restocking fee, and shipping costs are deducted from any refund. Product must be in the same condition as sold to customer with the product manuals and packaging included in the return. Customer should also ship product back at their own expense in a verifiable manner (ie. Priority mail confirmed delivery), and packed in a reasonable way to avoid product damage. If product was defective, then SPS or the product manufacturer will cover the shipping costs. In most cases, we ship the replacement equipment to the customer, and the customer returns defective equipment back in a pre-paid shipment box.
NON-RETURNABLE and NON-REFUNDABLE items include:
Please contact us to obtain a Return Material Authorization (RMA) number prior to returning any equipment.
This policy does not apply to rental returns.
WE BUY BACK USED EQUIPMENT:
SPS also buys back used satellite phones, modems and other mobile satellite equipment. Please check with us or send an email and photos with any satellite equipment offers.