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Dear Phil:I live in a world that has been ravaged by extreme cold, ice, snow, tornados, flooding, excessive heat and drought, and now snake bites and medical emergencies at times. You would think this hostile environment was in a third world country. But, it's right here in the plains of America.There are not many cell towers out here, due to the low density population. In fact, many small towns have shut down. Even lost their post offices. Communications in the world today as we know of, has become paramount in providing essential living and emergency services. One person this past spring, lost a leg due to snake bite, because cell service was spotty or nonexistent at times. Enter the satellite phones from the Satellite Phone Store.I had a service issue with a new phone, as you recall, and you overnighted a brand new one as a replacement. Your staff and your understanding of your customer's needs is excellent and above any other retailer. Just one phone number to call, for sales, billing, support and services. Another great idea most retailers no longer have.Thank you for your immediate support and resolution for my service situation. From the sales, to the support, to the services, to the great staff you have, you have a World Class Company. In today's world, that is extremely rare and unheard of. I love working with a company such as this. And listening to the customer is even more important. That, you and your staff excel above the best.Best regards,Jaime OCattleman and Rancher
Dear Sue, I cannot tell you how great it was to have your Iridium Satellite phones during our latest "APACHE POWERBOAT" historical event.The race boat Apache Star on August 1, 2015 broke the 50 year old World Speed Record from Key West, Florida to Havana, Cuba with one of your phones on board.We had one phone on the Apache Star race boat and took a second phone with us in the helicopter to Havana.
Unfortunately after the Record was broken in Havana, the boat hit something submerged in the harbor and suffered damage to both of its propellers and had to be removed from the water for repairs.
This incident left two of us in Cuba with no Cuban approved planned passage to return to the United States.
In Cuba, the government disallows the use of any form of credit cards affiliated with US banks. We were left with only the cash on hand and your phones. US cell phones do not work in Cuba and to gain access to the internet is almost impossible and very very slow when access is acquired.
Via the use of your phones I was able to communicate with persons in the US to assist us and one week later we were able to leave Cuba and return to the United States.Thank you for your personal assistance in our use of your phones.
Director of Special OperationsAPACHE POWERBOATS